Shipping & Payment Info

This page explains how we process and deliver your orders, including available shipping options, delivery times, and payment methods. Our goal is to make your shopping experience as smooth and transparent as possible.

🚚 Shipping

1. Where We Ship

We ship within the Netherlands and across the European Union using PostNL as our trusted shipping partner.

2. Shipping Costs

Free shipping within European Union.

All shipments include Track & Trace. Delivery times may vary based on location.

3. Delivery Times

  • Netherlands: 2–3 business days
  • EU countries: 3–7 business days

Orders are typically processed and shipped within 1–2 business days after purchase.

4. Damaged or Lost Packages

Please contact us immediately if your package arrives:

  • Damaged
  • Missing items
  • Not delivered after expected timeframe

We will assist in tracking the parcel and, where appropriate, offer a refund, replacement, or store credit.

💳 Payments

1. Accepted Payment Methods

We accept secure payments via:

  • iDEAL (Netherlands)
  • Credit Card (Visa, Mastercard)
  • PayPal

All transactions are processed securely via trusted third-party providers. We do not store or have access to your credit card or bank details.

2. Payment Requirements

  • Payment must be completed at checkout to confirm your order.
  • You will receive an order confirmation by email once your payment is successful.

3. VAT and the Margin Scheme

As Secondhalf sells second-hand goods, we operate under the Dutch VAT margin scheme. This means:

  • No VAT is charged on items sold.
  • VAT is not itemized on invoices.
  • Prices shown are final, including all applicable costs.

🔁 Returns and Exchanges

Please see our Return Policy for information on returns, exchanges, and damaged items.

📞 Need Help?

For questions about shipping, delivery, or payment, please contact us at:
📧 info@secondhalfstore.com
📞 +31612057695