Return Policy

Last updated: 12-08-2026

At Secondhalf, we take pride in the originality and uniqueness of every item we offer. However, if you're not completely satisfied with your purchase, we're here to help.

How to start a return?

  1. Log in to your Secondhalf account via our online store.
  2. Go to your order history and select the order you want to return.
  3. Click on "Request Return" and follow the steps.
  4. Once your return request is approved, you will receive a return label via email — drop off your parcel at a PostNL service point and the item(s) will be returned to our office at Jansbuitensingel 5, 6811 AA, Arnhem in the Netherlands.
  5. You will receive a confirmation once your return has been registered.

Return shipping costs are calculated automatically during the return process and will be deducted from your refund (unless the return is due to our mistake).

1. Returns and Eligibility

You have 14 days from the day your order is delivered to register your return via your account.

Returns registered after 14 days cannot be accepted.

Once your return is registered, please send the item back as soon as possible to ensure timely processing. You have 14 days after submitting a return request to send the product back.

2. Damages and Issues

Please inspect your order upon arrival. Contact us immediately if:

  • The item is damaged
  • The wrong product was sent
  • There is a clear error in product description or quality grading

We'll do our best to make it right — either through a refund, exchange (if possible), or partial compensation.

📩 Email us at info@secondhalfstore.com with photos and your order number within 48 hours of delivery.

3. Exchanges

Because most of our products are one-of-a-kind, we cannot offer direct exchanges. However, if you'd like a similar item, we're happy to help you find something else in our collection.

4. Refunds

Once your return is received and approved, you will then be credited the full order amount, excluding shipping costs. You are only responsible for the cost of returning the item from your home to the online store. We will then refund the order amount within 14 days of receiving your return notification, provided the product has already been returned in good condition. You will receive a confirmation once the refund has been processed.

Please note:

  • Refunds can take 3–5 business days to appear, depending on your bank.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our side.
  • If the product is damaged or the packaging is damaged beyond what is necessary to try out the product, we may charge you for the resulting loss in value. Please handle the product with care and make sure it is properly packaged when returning it.

5. Questions?

If you have any questions about our return policy, feel free to contact us at:
📧 info@secondhalfstore.com